Refund policy

All requests for refunds to purchased content must be made in writing. Provided that the request is made within 72 hours and any purchased content has not been used, Fotoref may cancel the relevant order and issue a full refund. No refunds are available for requests made more than 72 hours from your purchase date. Eligible refunds require that the data sold was, at the time of purchase or download either a) faulty, corrupted or otherwise incomplete or b) not as described, misleading or substantially different from what was displayed on our site.

Fotoref reserves the right to, at its own discretion, assess if the request seems eligible for a refund and to deny any requests that do not meet requirements. In the event of a refund, your rights to use the content terminate immediately, and you must delete or destroy any originals or copies of content you have obtained.

By purchasing from Fotoref you agree that you will not request any illegitimate chargebacks via either your bank, credit card issuer or Paypal, and that you will adhere to our refund policy. Chargebacks made for purchases for which access to Credits or Content has been enabled or already accessed by the user, or that were made without any attempts to issue a refund as per our policy may result in actions taken against the user. Such actions may include termination of your Account and all rights to use previously purchased Content. In case of reasonable proof that chargeback fraud has occurred, Fotoref may choose to take legal action against the user through prosecution or a civil lawsuit. We strongly advise to contact us directly about any issues regarding refunds so that we may help you resolve them directly.